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Frequently asked questions
Short answers to what residents ask most.
Which documents does my service need?
The Services & Permits page lists, for each service, the documents and fees the official local government services guide gives. Requirements can change, so confirm them at the technology centre when you apply.
How can I meet the head of the markaz?
Submit your request or complaint at the technology centre in the markaz headquarters. The markaz also holds a weekly public meeting, chaired by its head, to hear residents’ requests and complaints, and the Governor of Alexandria holds his public meetings for the western sector at the markaz headquarters on Wednesdays; their dates are announced in the news.
How do I track a request I made at the technology centre?
Look it up by its number on the Local Government Services portal (lgs.gov.eg), or ask at the centre. The “Track your request” page on this site shows only appointments and messages sent through the site.
Where do I report a pothole or a broken streetlight?
On the Contact page, choose the “Report an issue” subject, or call the national government complaints line, 16528. Keep the reference number shown after sending to follow it up.
Links worth keeping
Official national portals that complement the district’s services. They open in a new tab.
- Local Government Services portalFile government requests online (External link)
- Unified government complaints portalTrack a complaint nationwide (External link)
- Alexandria GovernorateThe governorate’s official portal (External link)
- Ministry of Local DevelopmentThe ministry overseeing districtsIts website can’t be opened safely for now